FAQ

What is the definition of an Apostille?

According to Wikipedia, the word apostille is commonly applied in English to the legalization of a document for international use under the terms of the 1961 Hague Convention. Documents which have been notarized by a notary public, and certain other documents, and then certified with a conformant apostille are accepted for legal use in all the nations that have signed the Hague Convention. For more details, check the Wikipedia page on apostille or check the handbook ABC of Apostilles by clicking here.
Do I need Apostille for UAE?

No, UAE is not member of Hague Convention so the documents need to go through a longer process of authentication called Embassy Legalization or Attestation. Each Country has its own process and requirements before the documents are accepted in UAE and we can help you obtain the required attestations in a cost effective way on timely manner.
What kind of documents can I get authenticated?

Authxperts can help you with all kind of personal documents like educational documents, e.g., degrees, diplomas, birth, marriage, divorce decrees, name change documents and also corporate documents of all types.  Contact us to find out how we can be of assistance. We do offer free review service for your documents to assist you better. Contact a member of our staff for assistance.
Why do I need to get my degree attested?

Most of our clients require degree attestation for the purposes of attaining an employment visa and/or Labour Card in the UAE.  Requirements vary between companies registered as UAE Mainland Companies or the ones registered in one of numerous Free Zones. Requirements can also vary between different Emirates like Abu Dhabi or Dubai. Your potential employer in the UAE can guide you as to the process that applies to your specific situation depending upon your field of work, position and designation. We advise that you should confirm the documentation requirements with the Public Relations Officer (PRO) working with your potential employer to be certain.

You may also need your degrees to be attested for:

  • Meeting prerequisites for writing certain examinations in the UAE (e.g., with the Ministry of Health)
  • As part of application process to educational institutions both in the UAE and other countries.
  • For attaining equivalent certificates to the satisfaction of the Certificate Equivalency Department of National Qualifications Authority

What should I ask Public Relations Officer (PRO) handling my case?

As each situation is different and requirements can vary depending on your individual situation, we recommend that you ask your PRO specifically the following questions:

  • Do I need attestation of all of my degrees?  E.g., In case you have Doctorate degree, you may want to ask if it’s required to attest all of Bachelors, Masters and Doctorate degrees or just the highest degree will be sufficient.
  • Do I need attestation of my original degree or an attested copy will suffice?
  • Do I need UAE Embassy attestation from country of issuance of document and Ministry of Foreign Affairs stamp on the document from UAE or some other stamp is needed  as well e.g., embassy of country of origin of document. (Authxperts will take care of UAE Embassy attestation as well as MOFA Stamp for your documents)
  • Do I need Arabic Translation as well of attested document (Authxperts will take care of this as well)
  • Still have questions? Write to us at info@authxperts.com

How do I know that you are reliable and will meet my requirements?

We have been providing Legalization Services for UAE for almost 10 years now. If we foresee any issues with your document, it will be communicated to you well ahead of time. For this reason, we ask that you send a scanned copy of document to us for review if you have any doubts. We will review the documents and revert back with possible solutions. Please refer to “About Us” section of this website to read more about us. Still have doubts? Please call UAE Embassy in Washington DC and ask about Authxperts. We are also recommended by US Embassy in Dubai to American Citizens.
I have a document which is already authenticated from Secretary of State and/or US State Department. Can you help me authenticate it from the Embassy?

Absolutely. This is applicable to all the countries we operate in. If your document already has some attestation carried out that can be used for further attestations necessary, it will save you time and money.
I am currently outside the United States. Can you help me retrieve my document from Vital Statistics or the relevant department?

It depends on the regulations of each state and on the document type. In some cases, such as Birth Certificate or Confidential Marriage Certificate, we may need special documentation to carry out the retrieval. Let us know your needs and we will advise you accordingly. Currently, the retrieval service is offered only in United States.
What is the fine-print? What are your terms and conditions?

Please follow the links below to read our terms and conditions in detail. If you have any questions related to our terms and conditions, please contact a member of our staff and we will be happy to explain them to you in full. By using our services or placing order with us, you agree to have read and understood our terms and conditions available on this site and on Authxperts.com.

Prices and Payment

Why does Authxperts offer such good prices?

Authxperts is located in the Washington DC metropolitan area and does not employ any third party agents to do its authentication work. Both these factors allow us to make significant savings in our costs. Instead of charging our customers the same rates as our competitors do, we like to pass on these savings to our customers; keeping you happy means better business for us. Our rates are not only competitive for United States; we offer highly competitive rates for other countries as well. Contact a member of our staff for more specific details.
I do not have an account with Paypal. How can I pay for your service?

You do not need to have a Paypal account to make payments using Paypal. We also accept Money Orders, Cashier Checks and money transfers through various exchange services available in UAE. We discourage Cash Payments at our UAE Office. If you have no option and need to make cash payment, please read below for process-
Cash

Since we are US based corporation, our executives are not allowed to accept cash from customers. We request that you respect our corporate policy. In case you have no option than to pay cash, prior approval is needed from Corporate Office and you will have to send scanned copy of receipt issued to you to corporate office before any processing can commence on your documents.
Cheque

Make cheque for appropriate amount –

  • If in UAE- Made Payable to “Authxperts Businessmen Services”. We do accept checks drawn in UAE Dirhams at this location.
  • If in USA- Made payable to “Authxperts LLC” We don’t accept personal checks in US. It has to be Cashier’s checks or money orders.

Wire Transfers

We do accept wire transfers as well. For security reasons, bank account information is not published on our website. Our agents can provide you such information as requested.

Please ensure that you quote your full name by way of payment reference.

Exchange Services

These services are available across UAE in convenient locations. If you have to make cash payment, we prefer that you rather use one of these exchange services to remit money to our bank accounts.

Some suggested options for exchange services are as follows: (We don’t endorse any of these for their quality of services, please use your discretion while selecting any of these)

Exchange Services

Credit Cards

We do accept all major credit cards. Please note that there will be 4% Convenience fee added to your total quote in case of credit card payments. Secure credit card payment link is under PLACE ORDER tab of our parent website. Visit www.authxperts.com, click on PLACE ORDER and select MAKE PAYMENT. Please do not enter your credit card information on our order forms in case you make credit card payment on our website to avoid double payment. Once you make the payment, an automated receipt will be emailed to you that can be attached to the order form to replace credit card information.
How about the turnaround time?

It depends on the country of issuance of the document and further on the type of document as well. E.g., In United States, degrees can be done much faster as compared to Vital documents like birth, marriage certificate etc.as these documents need specific state certification first and so we have to use our network to get the documents attested from various states. Irrespective of that, we endeavor to be the fastest services around and have both standard and expedited options available at very competitive prices. If you are in need of expedited services, do talk to one of our agents about your specific needs and we will advise you accordingly.

Further processing time varies on additional services availed as well e.g., Ministry of Foreign Affairs attestation as well as Arabic Translation.

Do you provide attestation services for any other country other than US?

Yes, we do provide specialized attestation services for documents originating from Canada, U.K, Australia, New Zealand, India, Philippines, South Korea, Italy, South Africa and Pakistan as well. The attestation time and requirements vary for each country. For more details, contact one of our representatives at your nearest location.
How do I know if I should translate my degree into Arabic?

You should check with the Public Relations Officer (PRO) working on your case if you are currently in the process of attaining a residency visa. However, it is expected that the Ministry of Labour in Abu Dhabi most likely will require legal translation into Arabic.

Delivery

I am in a hurry. Can you help?

Sure. Authxperts endeavors to be one of the fastest authentication services around. We try to process each and every document as quickly as possible. If you require your document by a particular date, let us know in advance and we will try to get it approved by the relevant department as soon as possible.
I have my own account with FedEx/UPS/DHL. Can I use that to return the document after authentication?

Absolutely. You can send us a prepaid printed airway bill and envelope with your documents and we will return them to you in this envelope. If, on the other hand, you want us to arrange the return of the documents, we will do this using our account with FedEx. We will notify you in advance of the courier charges for the return shipment, which will be payable in advance.
What if I want a refund?

Please refer to our Terms and Conditions & Refund Policy that can be found by click here.